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Email Before You Call a Pro about errors, safety concerns or privacy requests: what to include, how fast we reply, and what we can't help with.
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Email the editor
Corrections: reply within 5 business days. Safety-critical errors: fixed or taken down within 24 hours. Privacy requests: within 30 days.
Email is the only way to reach us. There is no contact form and no phone line. Messages go to the editor, Evrenus Fırat Polat.
What to email us about
| Topic | Subject line | What to include | When we reply |
|---|---|---|---|
| An error in a guide | Correction: and the page title | The page link, what is wrong and, if you have one, a source | Within 5 business days |
| A safety concern | Safety: and the page title | The page link and the step that worries you | Within 24 hours; safety-critical pages are fixed or taken down in that time |
| A privacy request | Privacy request | What you want us to do, such as access, delete or correct your data, and the country or US state you live in | Within 30 days |
| Anything else about the site | Feedback | Whatever you'd like to tell us | We read every message but can't promise a reply |
How corrections are handled is described in our corrections policy. How we handle privacy requests is described in our privacy policy.
What we can't help with
- One-on-one repair advice. We can't see, hear or test your appliance, so we can't diagnose it by email. If a guide didn't solve the problem, its "When to call a pro" section tells you which trade to call and what to tell them.
- Local referrals. We don't recommend or book local technicians.
- Sponsored content. We don't accept sponsored posts, guest posts, link placements or product samples, so we don't reply to those requests.
Who runs this site
Before You Call a Pro is operated by Evrenus Fırat Polat in Kocaeli, Türkiye, who is also the site's content provider. More about the site is on the about page.